FAQs

 

What types of products does Eluna Skincare offer?

Eluna Skincare specializes in innovative beauty devices designed to enhance skin health and rejuvenation. Our product range includes advanced devices such as the 7 Color EMS Neck Beauty Device and the LED Photon Machine, which utilize cutting-edge technology for effective anti-aging and skin tightening treatments.

How do the beauty devices work?

Our devices employ advanced technology, including light therapy and electrical muscle stimulation, to promote skin rejuvenation. For instance, the LED Photon Machine utilizes various wavelengths of light to target different skin concerns, while the EMS Neck Beauty Device stimulates the underlying muscles to improve skin elasticity and firmness.

Are the beauty devices safe for all skin types?

Yes, our beauty devices are designed to be safe for a wide range of skin types. However, it is advisable to conduct a patch test before full use, especially for individuals with sensitive skin or specific skin conditions. Always consult with a dermatologist if you have concerns regarding the use of these devices.

What is the expected duration of results from using the devices?

The duration of results can vary based on individual skin types and conditions. Generally, consistent use of our devices can lead to noticeable improvements in skin texture and appearance within a few weeks. For optimal results, it is recommended to follow the usage guidelines provided with each device.

What is your return policy for the beauty devices?

We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. Please note that certain items, such as personal care goods, are non-returnable. For more details, you can refer to our return policy or contact us directly.

How can I contact customer support for further inquiries?

You can reach our customer support team by emailing us at ElunaSkin@gmail.com. We are available to assist you with any questions or concerns regarding our products or services.

Do you offer international shipping?

Yes, we offer international shipping to various countries. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more detailed information regarding international orders.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options. All transactions are processed securely to ensure the safety of your financial information.